Workplace gift giving is a tricky area, especially in a year when people
don't have a lot of extra money to spend. It should not be considered
mandatory, but it is wise to find out what the company's policy is on
exchanging gifts at the holidays. If you are unsure about what to do, find out how the company has handled holiday gift giving in years past.
When firstPRO was a much smaller company, we would do a Secret Santa gift exchange. Now that we are have over 100 employees, that is not as feasible, so each department is free to arrange what they would like. Many of them have adopted traditions among themselves, like a holiday grab bag.
If you exchange gifts with your co-workers, use common sense. Do not give anything with an adult, discriminatory, political, gag, religious or intimate theme. No gift is better than giving the wrong gift in a business setting. The more formal the business relationship, the formal the gift should be.
Some other things to keep in mind:
1. If there is an established budget, stay within it.
2. If you are unsure of what to get for a colleague, a gift certificate
is an acceptable choice, just make sure it's from a store that he or she enjoys.
3. If you are giving a handmade item, no matter how talented you are,
make sure he or she does not feel obligated to display, consume or use whatever it is you made.
4. If you give holiday cards to co-workers, stick to secular sayings such as "Happy Holidays" or "Season's Greetings."
5. Unexpected gifts do not have to be reciprocated. All that is required is a warm "Thank you!"
Proper etiquette says that you are not required to give your boss a gift,even if they give one to you. Responding with well written thank you note is enough. One of the best gifts I have been given by my employees is a charitable contribution or charitable act they did on my behalf.
Giving gifts in the workplace is a thoughtful way of letting colleagues and clients know that the business relationship you share is important to you. Just remember, the best gift you can give to your fellow workers and management is to be a positive, productive and mannerly employee all year long.
Wednesday, December 9, 2009
Friday, November 13, 2009
April Fawcett Nagel of Named 2009 Woman of the Year by Choices Atlanta
I was so honored to be named 2009 Woman of the Year by Choices Atlanta: Women Balancing Life. The luncheon was held last Saturday, November 7th at the Marriott Alpharetta.
Choices Atlanta is a non-profit organization that celebrates the gift of being a woman. The group hosts a series of luncheons and workshops to promote womanhood in all dimensions: corporate, community and charity. Every other year they honor a woman of the year at an awards luncheon.
This year’s program was emceed by 2007 Woman of the Year Brenda Sharman, National Director for Pure Fashion, and Denise Elsbree, Principal of TRIO Media Group introduced me. Guests enjoyed lunch and a presentation by keynote speaker Rebecca Hagelin, author of 30 Ways in 30 Days to Save Your Family.
While this recognition was wonderful, I truly believe that I am being honored for things that women need be recognized for each and every day. Women are the essential caregivers in our families, communities and society as a whole, and I hope I can promote these ideals and let all women know that they can have it all, but maybe not all at the same time.
Wednesday, October 7, 2009
The Business Divorce
A business partnership is every bit like a marriage, and needs to be approached with the same thoughtfulness and consideration. When all is going well, everyone is happy and everything falls into place, but when problems arise, relationships can go downhill fast. Before you know it, the lines of communication dissolve, and people get nasty.
There are a number of factors that can cause business partnerships to fail, but more often than not, the reason is a lack of due diligence in choosing the right individual or company culture to begin with. In order to weather the ups and downs of long-term business cycles, the chemistry and balance of the business partnership must be right.
Remember these key points when choosing a business partner:
Most importantly, make a promise to follow your mother’s advice. If you don’t have anything nice to say, don’t say anything at all. More than likely, you will both move on to other business ventures, and in the end, you will find that the business world can be a very small place.
There are a number of factors that can cause business partnerships to fail, but more often than not, the reason is a lack of due diligence in choosing the right individual or company culture to begin with. In order to weather the ups and downs of long-term business cycles, the chemistry and balance of the business partnership must be right.
Remember these key points when choosing a business partner:
- Have a similar work ethic.
- Spell out the balance of power.
- Have clear guidelines how decisions will be made.
- Have a five year plan.
- EVERYTHING to do with finances needs to be addressed, discussed and legally ironed out.
- Address legal exit strategies for buying each other out if one or the other chooses to dissolve the relationship.
- Keep communication lines open and don’t allow resentment or frustration to build.
Most importantly, make a promise to follow your mother’s advice. If you don’t have anything nice to say, don’t say anything at all. More than likely, you will both move on to other business ventures, and in the end, you will find that the business world can be a very small place.
Tuesday, September 29, 2009
Monday, September 28, 2009
Monday, September 14, 2009
Saturday, September 5, 2009
Woman Business Enterprise Certification
I am so proud to announce today that firstPRO Staffing and Executive Search has been certified as a Woman Business Enterprise (WBE) by the City of Philadelphia. This certification is being offered through reciprocity due to firstPRO’s certification through from the City of Atlanta’s Equal Business Opportunity program.
With this certification, we look forward to working with the City of Philadelphia on projects that will encourage more growth for the city. As a Woman Business Enterprise, we will be able to take part in creating new proposals and offering our expertise whenever we can. Our goal is to continue building and expanding this prosperous city.
This certification also allows firstPRO to be counted towards the WBE contracting ranges for projects administered by the City of Philadelphia. This means we will be able to participate as a subcontractor/sub-consultant on City of Philadelphia competitive bids or proposal projects as a WBE. We will also be placed in the Office of Economic Opportunity’s (OEO) Directory of certified firms in order to assist City departments, agencies and prime contractors solicit WBE participation.
With this certification, we look forward to working with the City of Philadelphia on projects that will encourage more growth for the city. As a Woman Business Enterprise, we will be able to take part in creating new proposals and offering our expertise whenever we can. Our goal is to continue building and expanding this prosperous city.
This certification also allows firstPRO to be counted towards the WBE contracting ranges for projects administered by the City of Philadelphia. This means we will be able to participate as a subcontractor/sub-consultant on City of Philadelphia competitive bids or proposal projects as a WBE. We will also be placed in the Office of Economic Opportunity’s (OEO) Directory of certified firms in order to assist City departments, agencies and prime contractors solicit WBE participation.
Friday, September 4, 2009
Women in the Workforce on CNN
Today, I had the privilege of appearing live on CNN in a segment called “Women in the Workforce.” The interview offered insights into the shifting dynamics of the economy and why more women are making their way into the workforce.
We’re calling it a “man” cession in that 82 percent of people who have been laid off are men. For the first time women are poised to take over 50 percent of the workforce. The industries that we are employed in are not the industries that have been hit the hardest.
With that said, I believe that now is the time for men and women to reposition themselves for future hiring trends. I predict that manufacturing and construction are the industries that will see a major shift in how jobs are done, and IT as the area where people need to reeducate themselves.
As men are being laid off, companies are using this as an opportunity to get a more diverse management base. There is talk of a new female economy because we control so much of the consumer dollar. Women are going to be a valuable force because we are making the decisions, financial and otherwise. So get ready, ladies. Now is the time to make this "man" cession an opportunity for us!
We’re calling it a “man” cession in that 82 percent of people who have been laid off are men. For the first time women are poised to take over 50 percent of the workforce. The industries that we are employed in are not the industries that have been hit the hardest.
With that said, I believe that now is the time for men and women to reposition themselves for future hiring trends. I predict that manufacturing and construction are the industries that will see a major shift in how jobs are done, and IT as the area where people need to reeducate themselves.
As men are being laid off, companies are using this as an opportunity to get a more diverse management base. There is talk of a new female economy because we control so much of the consumer dollar. Women are going to be a valuable force because we are making the decisions, financial and otherwise. So get ready, ladies. Now is the time to make this "man" cession an opportunity for us!
Monday, August 10, 2009
Business Etiquette for Tough Economic Times
In today’s uncertain financial climate, it is more important than ever to approach business and social situations with grace and thoughtfulness. We need to be mindful of others’ circumstances and add value to everything we do. Whether you have experienced a change in your financial security personally, or you are one of the fortunate individuals experiencing “life as usual,” a conservative attitude is the order of the day.
First and foremost, be a value to your place of business. Start earlier, stay later and skip lunch now and then. Kicking it up a notch will not go unnoticed by your management, and you will likely be rewarded for your loyalty and hard work down the road.
Be a positive force in your environment. Never complain, whine or speak poorly of the company. Be sensitive to management’s position. It is probably not a good time to ask for a raise, but you can always ask for a commitment to “revisit” the conversation when things improve.
It is always in good taste to spend your company’s money wisely. Approach any financial decision at the office with the same frugal attitude you would use at home. At firstPRO we have cut back on many of our monthly internal events, opting for every other month instead.
Do NOT bring your financial worries to the office. It is never polite to air your problems to your co-workers; it is always better to find your support system outside of the office.
In the end I believe that there is an upside to any situation, and the upside to a down economy is that we are developing conservative habits that will stay with us for a lifetime.
First and foremost, be a value to your place of business. Start earlier, stay later and skip lunch now and then. Kicking it up a notch will not go unnoticed by your management, and you will likely be rewarded for your loyalty and hard work down the road.
Be a positive force in your environment. Never complain, whine or speak poorly of the company. Be sensitive to management’s position. It is probably not a good time to ask for a raise, but you can always ask for a commitment to “revisit” the conversation when things improve.
It is always in good taste to spend your company’s money wisely. Approach any financial decision at the office with the same frugal attitude you would use at home. At firstPRO we have cut back on many of our monthly internal events, opting for every other month instead.
Do NOT bring your financial worries to the office. It is never polite to air your problems to your co-workers; it is always better to find your support system outside of the office.
In the end I believe that there is an upside to any situation, and the upside to a down economy is that we are developing conservative habits that will stay with us for a lifetime.
Tuesday, July 7, 2009
The Etiquette of Sympathy
Handling condolences in an appropriate manner is an essential life skill, and necessary if you want to be taken seriously in your profession.
It is good to have a system in place in your organization to communicate when there is a serious illness, death or other tragic event. This applies to co-workers, vendors and other business relationships.
There are several levels of acknowledgment in a situation of grief:
1. Sending a hand-written note shortly after you hear of the situation and address it to the individual you know.
2. Calling the person and offer to help, whether it is dropping off food, taking them to lunch or dinner to talk, offering to assist with work arrangements or childcare or picking up visitors at the airport.
3. Attending the viewing hours if the family has arranged this at a funeral home. It is always a polite gesture to drop by, whether you knew the deceased personally or not.
4. Attending the funeral. This is necessary for someone you knew well, or if you are close to the bereaved. If you attended the viewing hours and signed the guestbook, you do not need to sign the guestbook again.
5. Follow-up. It is always a nice gesture to mark your calendar for three or four weeks after the events to follow-up with the bereaved. A quick phone call, email or note asking how they are doing and offering any assistance if needed is a wonderful gesture.
Flowers can be sent either to the church, funeral home, graveside or the bereaved home. Contributions to an organization or charity, in memory of the deceased are always appropriate.
We have a policy in place at firstPRO that allows someone a specific number of paid days off for funerals. Additional days have to be taken in the form of sick or vacation days.
What is important overall, is to acknowledge the situation. Not only does it display good manners, but it is simply the right thing to do.
It is good to have a system in place in your organization to communicate when there is a serious illness, death or other tragic event. This applies to co-workers, vendors and other business relationships.
There are several levels of acknowledgment in a situation of grief:
1. Sending a hand-written note shortly after you hear of the situation and address it to the individual you know.
2. Calling the person and offer to help, whether it is dropping off food, taking them to lunch or dinner to talk, offering to assist with work arrangements or childcare or picking up visitors at the airport.
3. Attending the viewing hours if the family has arranged this at a funeral home. It is always a polite gesture to drop by, whether you knew the deceased personally or not.
4. Attending the funeral. This is necessary for someone you knew well, or if you are close to the bereaved. If you attended the viewing hours and signed the guestbook, you do not need to sign the guestbook again.
5. Follow-up. It is always a nice gesture to mark your calendar for three or four weeks after the events to follow-up with the bereaved. A quick phone call, email or note asking how they are doing and offering any assistance if needed is a wonderful gesture.
Flowers can be sent either to the church, funeral home, graveside or the bereaved home. Contributions to an organization or charity, in memory of the deceased are always appropriate.
We have a policy in place at firstPRO that allows someone a specific number of paid days off for funerals. Additional days have to be taken in the form of sick or vacation days.
What is important overall, is to acknowledge the situation. Not only does it display good manners, but it is simply the right thing to do.
Wednesday, June 24, 2009
firstPRO Executive Luncheon
Today, firstPRO Staffing and Executive Search was proud to host an executive luncheon at Maggiano’s. From 11:30 a.m. to 12:45 p.m., guests were invited to enjoy a delicious lunch and hear from featured speaker Roger C. Tutterow, Ph.D., Professor of Economics at Mercer University.“This is the longest, deepest economic downturn since the Great Depression,” Tutterow said. “We got into this recession due to the rise in energy cost, the generational downturn in the housing market and the credit crunch. I predict that we will return to normalcy in 2010/2011, but it will be a subdued pace.”
In addition to his position at Mercer University, Dr. Tutterow serves as Chief Economic Advisor to Henssler Financial Group. His analysis of the economic, business and political environments have been featured in a variety of media including Wall Street Journal, Financial Times, USA Today, Atlanta Journal-Constitution, Los Angeles Times, New York Times, and on CNN, CNBC, NBC, CNN Radio, among others. In 2003, Governor Sonny Perdue appointed Dr. Tutterow to serve on the Governor’s Council of Economic Advisors.
The presentation concluded with an interactive Q & A, as well as a raffle for two American Express gift cards. The grand prizes went to Robert Thomson of NeoMedia Technologies and Dorris Hollingsworth of Carter Real Estate.
For more information on future luncheons, contact Michelle Kennedy at 404.252.9422 x 442 or visit www.firstproinc.com.
Monday, June 15, 2009
firstPRO Staffing and Executive Search Announces Expansion in Philadelphia
firstPRO Staffing and Executive Search announced today that they are expanding into a 4,132 square foot office located at 1500 John F. Kennedy Boulevard. In two years, the firm has grown 120 percent in size.
We are very excited about our success in the Philadelphia market. With our rapid growth in Philadelphia over the last two years, we needed to open this new office to keep up with our growing client base.
Founded in 1986 in Atlanta, Georgia, firstPRO was named one of Inc 5000’s Fastest Growing Companies in 2008. When the company expanded to Philadelphia in 2007, their focus was on Contract and Contract to Hire for IT, Finance and Accounting. Today areas of service also include Attorney Recruiting, Healthcare, Sales & Marketing and more.
firstPRO plans to host a series a quarterly events in Philadelphia, and panels will cover issues of interest to top executives in hiring positions. Key industry leaders from many of Philadelphia’s top companies will be in attendance. For more information, contact Michelle Kennedy at 404.252.9422 x 442 or visit www.firstproinc.com.
We are very excited about our success in the Philadelphia market. With our rapid growth in Philadelphia over the last two years, we needed to open this new office to keep up with our growing client base.
Founded in 1986 in Atlanta, Georgia, firstPRO was named one of Inc 5000’s Fastest Growing Companies in 2008. When the company expanded to Philadelphia in 2007, their focus was on Contract and Contract to Hire for IT, Finance and Accounting. Today areas of service also include Attorney Recruiting, Healthcare, Sales & Marketing and more.
firstPRO plans to host a series a quarterly events in Philadelphia, and panels will cover issues of interest to top executives in hiring positions. Key industry leaders from many of Philadelphia’s top companies will be in attendance. For more information, contact Michelle Kennedy at 404.252.9422 x 442 or visit www.firstproinc.com.
Wednesday, June 3, 2009
Mark Weinstein Named to Leadership Atlanta Class 2010
firstPRO Staffing and Executive Search is proud to announce that Mark Weinstein has been named to Leadership Atlanta’s class of 2010 class.
“It is an honor and a privilege to be a part of this class,” says Mark Weinstein, Executive Vice President of firstPRO. “Leadership Atlanta provides a unique opportunity for business, civic and government leaders to come together, develop relationships and learn more about how we can help lead our community.”
Leadership Atlanta’s eight month program provides a platform for approximately 70 participants selected from a group of 300 highly accomplished business executives, public officials, non-profit and academic leaders. The program is designed so that they may use their talents and positions to improve the Atlanta community.
“This is a great opportunity to develop valuable contacts and networks within the community we serve,” Weinstein says. “It will open doors to other leadership opportunities in my career and elevate my ability to contribute in my non-profit Board work in Atlanta.”
“It is an honor and a privilege to be a part of this class,” says Mark Weinstein, Executive Vice President of firstPRO. “Leadership Atlanta provides a unique opportunity for business, civic and government leaders to come together, develop relationships and learn more about how we can help lead our community.”
Leadership Atlanta’s eight month program provides a platform for approximately 70 participants selected from a group of 300 highly accomplished business executives, public officials, non-profit and academic leaders. The program is designed so that they may use their talents and positions to improve the Atlanta community.
“This is a great opportunity to develop valuable contacts and networks within the community we serve,” Weinstein says. “It will open doors to other leadership opportunities in my career and elevate my ability to contribute in my non-profit Board work in Atlanta.”
Friday, May 29, 2009
Chief Economic Advisor Roger C. Tutterow, Ph.D., to speak at firstPRO Executive Luncheon
On Wednesday, June 24th, 2009, firstPRO Staffing and Executive Search will host an executive luncheon at Maggianos in Dunwoody. From 11:30 a.m. to 12:45 p.m., guests are invited to enjoy a delicious lunch and hear from featured speaker Roger C. Tutterow, Ph.D., Chief Economic Advisor to Henssler Financial Group.
The goal is to address current economic conditions while providing knowledge and ideas that can benefit their companies. During this interactive discussion, guests will be provided with a deeper understanding of the current economic environment as it relates to their profession.
In addition to his position at the Henssler Financial Group, Dr. Tutterow serves as Professor of Economics at Mercer University, as well as a consultant specializing in the application of quantitative analysis to economic, financial and business problems. His analysis of the economic, business and political environments have been featured in a variety of media including Wall Street Journal, Financial Times, USA Today, Atlanta Journal-Constitution, Los Angeles Times, New York Times, and on CNN, CNBC, NBC, CNN Radio, among others. In 2003, Governor Sonny Perdue appointed Dr. Tutterow to serve on the Governor’s Council of Economic Advisors.
For more information, contact Michelle Kennedy at 404.252.9422 x 442 or visit www.firstproinc.com.
The goal is to address current economic conditions while providing knowledge and ideas that can benefit their companies. During this interactive discussion, guests will be provided with a deeper understanding of the current economic environment as it relates to their profession.
In addition to his position at the Henssler Financial Group, Dr. Tutterow serves as Professor of Economics at Mercer University, as well as a consultant specializing in the application of quantitative analysis to economic, financial and business problems. His analysis of the economic, business and political environments have been featured in a variety of media including Wall Street Journal, Financial Times, USA Today, Atlanta Journal-Constitution, Los Angeles Times, New York Times, and on CNN, CNBC, NBC, CNN Radio, among others. In 2003, Governor Sonny Perdue appointed Dr. Tutterow to serve on the Governor’s Council of Economic Advisors.
For more information, contact Michelle Kennedy at 404.252.9422 x 442 or visit www.firstproinc.com.
Wednesday, May 20, 2009
firstPRO Staffing and Executive Search Honored as a Top Business in the U.S. by DiversityBusiness.com
firstPRO was recently honored as a Top Business in the U.S. by DiversityBusiness.com. The 9th Annual Multicultural Business Conference was held at Disney’s Contemporary Resort Orlando, Florida, from April 29 to May 1, 2009.
Our clients look to firstPRO to keep them current on diversity initiatives when recruiting the top talent. To be recognized by Diversitybusiness.com for our efforts is very rewarding.
In 2009, over 650,000 businesses in the United States had the opportunity to participate in this 9th annual business survey. The awards are based on annual gross revenue and the business profile of each participant. The winners are then included in DiversityBusiness.com’s "Top Business List," a list that is seen by over 15 million people and is used by Fortune 500 companies and large buying organizations to find new business partners. firstPRO was ranked in the top 100 businesses in the U.S.
The event has over 1200 attendees and brings together America's Top Small Business Owners and Top 50 Fortune 500 companies and Government Agencies. The conference addresses a range of themes in the area of multiculturalism in business and includes numerous workshops by top researchers and practitioners in their fields.
This conference has a special focus on building business relationships for multicultural owned businesses. On behalf of our 138 employees, over 100 of whom are Atlanta-based recruiters, we remain passionately dedicated to providing diversity in the workplace.
Our clients look to firstPRO to keep them current on diversity initiatives when recruiting the top talent. To be recognized by Diversitybusiness.com for our efforts is very rewarding.
In 2009, over 650,000 businesses in the United States had the opportunity to participate in this 9th annual business survey. The awards are based on annual gross revenue and the business profile of each participant. The winners are then included in DiversityBusiness.com’s "Top Business List," a list that is seen by over 15 million people and is used by Fortune 500 companies and large buying organizations to find new business partners. firstPRO was ranked in the top 100 businesses in the U.S.
The event has over 1200 attendees and brings together America's Top Small Business Owners and Top 50 Fortune 500 companies and Government Agencies. The conference addresses a range of themes in the area of multiculturalism in business and includes numerous workshops by top researchers and practitioners in their fields.
This conference has a special focus on building business relationships for multicultural owned businesses. On behalf of our 138 employees, over 100 of whom are Atlanta-based recruiters, we remain passionately dedicated to providing diversity in the workplace.
Tuesday, May 12, 2009
Change Management Expert to Speak About Success in Challenging Times at a Roundtable Luncheon
On Wednesday, May 13, 2009, firstPRO Staffing and Executive Search will host a “Change is Good” luncheon at the Four Seasons Hotel in Atlanta. From 11:30 a.m. to 1:30 p.m., guests are invited to enjoy a delicious lunch and hear from keynote speaker Bill Schwarz, Founder of The CEO Alliance.
Our goal is to discuss thought provoking issues, and send everyone away with knowledge and ideas that can benefit their companies. During this interactive discussion, guests will learn how to understand and adapt to the shifting dynamics of our economy.
As an internationally recognized expert in the design and implementation of organizational growth strategies, Bill Schwarz is a sought after keynote speaker and serves as a consultant to many Fortune 500 companies. He also serves on the board of a number of rapid-growth organizations, and is the author of several books including Building A Generative Organization, Six Strategies for Controlling Your Organizational Destiny and The Generative Way.
After a distinguished 30-year career, including successfully running his own businesses, founding and directing two Executive MBA programs and building a television network, Schwarz formed the CEO Alliance and established The Center for Inspired Performance. Through this group, CEOs align their organizations around their highest leverage points to achieve optimum growth and inspired performance.
“Each and every business leader at this luncheon is capable of achieving success, despite these uncertain economic times,” Schwarz says. “An event like this is so important for all of us in order to help our companies continue to grow.”
Our goal is to discuss thought provoking issues, and send everyone away with knowledge and ideas that can benefit their companies. During this interactive discussion, guests will learn how to understand and adapt to the shifting dynamics of our economy.
As an internationally recognized expert in the design and implementation of organizational growth strategies, Bill Schwarz is a sought after keynote speaker and serves as a consultant to many Fortune 500 companies. He also serves on the board of a number of rapid-growth organizations, and is the author of several books including Building A Generative Organization, Six Strategies for Controlling Your Organizational Destiny and The Generative Way.
After a distinguished 30-year career, including successfully running his own businesses, founding and directing two Executive MBA programs and building a television network, Schwarz formed the CEO Alliance and established The Center for Inspired Performance. Through this group, CEOs align their organizations around their highest leverage points to achieve optimum growth and inspired performance.
“Each and every business leader at this luncheon is capable of achieving success, despite these uncertain economic times,” Schwarz says. “An event like this is so important for all of us in order to help our companies continue to grow.”
Thursday, May 7, 2009
firstPRO Staffing and Executive Search Kicks off “First In Your Field” Series with a Roundtable Breakfast in Philadelphia
On Wednesday, May 6, 2009, firstPRO Staffing and Executive Search kicked off their “First In Your Field” series with a breakfast at the Four Seasons Hotel in Philadelphia. From 7:30 a.m. to 9:30 a.m., guests are invited to enjoy a delicious breakfast and hear from special guest speaker Nadia Bilchik, President of NadiaSpeaks.com.
During an interactive discussion, guests learned tips for becoming “first” in their field. Our goal is to discuss thought provoking issues, and send everyone away with knowledge and ideas that can benefit their companies.
As a renowned speaker, communications consultant and former anchor for the CNN Airport Network, Nadia Bilchik will share her expertise for achieving career success.
firstPRO is making this series a quarterly event, and future panels will cover issues of interest to top executives in hiring positions. Key industry leaders from many of the country’s Fortune 500 companies will be in attendance.
During an interactive discussion, guests learned tips for becoming “first” in their field. Our goal is to discuss thought provoking issues, and send everyone away with knowledge and ideas that can benefit their companies.
As a renowned speaker, communications consultant and former anchor for the CNN Airport Network, Nadia Bilchik will share her expertise for achieving career success.
firstPRO is making this series a quarterly event, and future panels will cover issues of interest to top executives in hiring positions. Key industry leaders from many of the country’s Fortune 500 companies will be in attendance.
Friday, May 1, 2009
The Etiquette of Crisis Management
As CEO of your company, you hope that your business is never faced with a crisis, yet this is something that happens to even the most successful people. Whether it is losing a valuable employee to the competition, having a major law suit brought against you or experiencing a major public financial setback, crises can affect businesses in many forms, and they typically occur without notice. A crisis, by its very nature, can be overwhelming, but like everything else in business, this can be handled in a mannerly way.
One of the most important parts of your crisis management plan is having preventive measures in place, because this can eliminate the potential for problems in the first place. Make certain that you have training and requirements in place addressing how staff should conduct business. Don’t be afraid to maintain high standards and require that from everyone involved. Think about all the situations that have the potential to go wrong and determine the steps you can take to position your company for limited exposure.
In my opinion, utilizing the web is a much better tactic because it reaches your client base on a more personal level. You may need to address the crisis on your website or in a mass letter or email. The challenge here is addressing the situation without making it into a bigger deal than it is. What might be huge to you might be a blip on the radar of everyone else. Again, this is where a team of trusted advisors can be helpful.
Keeping your cool while managing a crisis is never easy, but there is definitely proper etiquette to maintaining your composure, whether it be in front of your staff or facing the general public. Remember that people will take their queue from your reaction to the situation, so be sure to convey the severity of the crisis both in your dress and your demeanor. Taking the high road can mean taking a humble approach, apologizing if necessary and asking, “How can we make this better?” Often it is difficult to find a resolution when you have a defensive attitude, and crisis management is all about putting the incident to rest and getting back to business as usual. So remember to maintain your composure, and you will surely maintain the reputation and integrity of your company.
One of the most important parts of your crisis management plan is having preventive measures in place, because this can eliminate the potential for problems in the first place. Make certain that you have training and requirements in place addressing how staff should conduct business. Don’t be afraid to maintain high standards and require that from everyone involved. Think about all the situations that have the potential to go wrong and determine the steps you can take to position your company for limited exposure.
In my opinion, utilizing the web is a much better tactic because it reaches your client base on a more personal level. You may need to address the crisis on your website or in a mass letter or email. The challenge here is addressing the situation without making it into a bigger deal than it is. What might be huge to you might be a blip on the radar of everyone else. Again, this is where a team of trusted advisors can be helpful.
Keeping your cool while managing a crisis is never easy, but there is definitely proper etiquette to maintaining your composure, whether it be in front of your staff or facing the general public. Remember that people will take their queue from your reaction to the situation, so be sure to convey the severity of the crisis both in your dress and your demeanor. Taking the high road can mean taking a humble approach, apologizing if necessary and asking, “How can we make this better?” Often it is difficult to find a resolution when you have a defensive attitude, and crisis management is all about putting the incident to rest and getting back to business as usual. So remember to maintain your composure, and you will surely maintain the reputation and integrity of your company.
Monday, April 27, 2009
Christa Delk Promoted to Senior Vice President of Sales and Marketing at firstPRO Staffing and Executive Search
April Nagel, President and CEO of firstPRO Staffing and Executive Search, announced today that Christa Delk will serve as Senior Vice President of Sales and Marketing in the Sales Division.
Christa’s ability to find quality employees is beyond compare. She has a great understanding of the Sales and Marketing industry and the resources required to meet today’s challenging business demands.
Delk joined firstPRO in 2004, and was the first recruiter with the company to specialize in the Sales Industry. After bringing several large sales force expansion projects to firstPRO, she built a team of experienced sales executives and recruiters to grow the Sales Division.
“I am looking forward to heading up this team that specializes in identifying sales talent across all levels,” Delk says. “We partner them with the best candidates and create a match that proves a powerful return for all parties.”
Delk is a native of Atlanta and a graduate of Mercer University’s Stetson School of Business.
Christa’s ability to find quality employees is beyond compare. She has a great understanding of the Sales and Marketing industry and the resources required to meet today’s challenging business demands.
Delk joined firstPRO in 2004, and was the first recruiter with the company to specialize in the Sales Industry. After bringing several large sales force expansion projects to firstPRO, she built a team of experienced sales executives and recruiters to grow the Sales Division.
“I am looking forward to heading up this team that specializes in identifying sales talent across all levels,” Delk says. “We partner them with the best candidates and create a match that proves a powerful return for all parties.”
Delk is a native of Atlanta and a graduate of Mercer University’s Stetson School of Business.
Wednesday, April 15, 2009
Job Interview and Follow Up Etiquette
I recently appeared on CNN Newsroom in a segment that focused on taking control of your job search. I had the opportunity to discuss why job interview etiquette so crucial today, and I offered some immediate steps that everyone can take to jump start this process.
With so many of us are experiencing lay-offs and downsizing, we need to remain focused and responsive in formulating our plan. Take no more than 24 hours to “cry in your beer,” and don’t give in to the temptation to take time off, even if you receive a generous severance package. Go to indeed.com and simplyhired.com to research companies that you can target. Identify the positions you are interested in and create a resume and cover letter describing your SINCERE desire to work for that company. Outline your specific skill sets and how they relate to the position. Be clear, brief, but very concise. Make it easy for the hiring manager to recognize your qualifications for THIS job. By all means, use correct grammar and spelling. Choose a simple business font, and spring for slightly nicer paper if you are submitting a hard copy.
Now the real work begins. You must follow up within 48 hours to determine whether or not they have received your resume. Use voicemail and email. State your name, tell them when and how you submitted your resume and express your genuine interest in the position. Also mention ONE sentence about your key skills for the job. Ask what you can do to take it to the next step, and leave your contact information. Every 48 hours is a good rule of thumb for a follow up throughout this process.
Finally, network like crazy. It is perfectly acceptable to politely contact everyone in your database letting them know that you are in the job market and looking for something in “such and such” field.
Throughout this process, also remember the following points to help yourself stand out:
1. Make a connection. Find some common ground with that hiring manager, and offer them a sincere compliment.
2. Follow-up is EVERYTHING. Use voicemail, email AND a written note. Don’t forget to thank the receptionist or secretary, and follow up with everyone you met or were introduced to.
3. Use the connections you made and the information you gathered about the hiring manager to come up with creative ideas for follow up.
4. Ask intelligent questions during the interview process. What makes a great ABC Company employee? DO NOT ask anything about compensation or benefits.
5. When you close the interview, express your interest and ask what is the next step.
6. Thank EVERYONE. The world is a very small place and things have a way of coming around. Don’t underestimate anyone’s value or importance in the world.
Though this process is daunting and tedious, it is so important to keep a gracious and positive attitude. Your diligence and good manners will make you stand out from the crowd and are sure to put you ahead of the competition. Just remember that we can all "act up" in this "down" time, and trust that better times are indeed ahead.
With so many of us are experiencing lay-offs and downsizing, we need to remain focused and responsive in formulating our plan. Take no more than 24 hours to “cry in your beer,” and don’t give in to the temptation to take time off, even if you receive a generous severance package. Go to indeed.com and simplyhired.com to research companies that you can target. Identify the positions you are interested in and create a resume and cover letter describing your SINCERE desire to work for that company. Outline your specific skill sets and how they relate to the position. Be clear, brief, but very concise. Make it easy for the hiring manager to recognize your qualifications for THIS job. By all means, use correct grammar and spelling. Choose a simple business font, and spring for slightly nicer paper if you are submitting a hard copy.
Now the real work begins. You must follow up within 48 hours to determine whether or not they have received your resume. Use voicemail and email. State your name, tell them when and how you submitted your resume and express your genuine interest in the position. Also mention ONE sentence about your key skills for the job. Ask what you can do to take it to the next step, and leave your contact information. Every 48 hours is a good rule of thumb for a follow up throughout this process.
Finally, network like crazy. It is perfectly acceptable to politely contact everyone in your database letting them know that you are in the job market and looking for something in “such and such” field.
Throughout this process, also remember the following points to help yourself stand out:
1. Make a connection. Find some common ground with that hiring manager, and offer them a sincere compliment.
2. Follow-up is EVERYTHING. Use voicemail, email AND a written note. Don’t forget to thank the receptionist or secretary, and follow up with everyone you met or were introduced to.
3. Use the connections you made and the information you gathered about the hiring manager to come up with creative ideas for follow up.
4. Ask intelligent questions during the interview process. What makes a great ABC Company employee? DO NOT ask anything about compensation or benefits.
5. When you close the interview, express your interest and ask what is the next step.
6. Thank EVERYONE. The world is a very small place and things have a way of coming around. Don’t underestimate anyone’s value or importance in the world.
Though this process is daunting and tedious, it is so important to keep a gracious and positive attitude. Your diligence and good manners will make you stand out from the crowd and are sure to put you ahead of the competition. Just remember that we can all "act up" in this "down" time, and trust that better times are indeed ahead.
Saturday, April 11, 2009
Susan Zingaro of firstPRO Staffing and Executive Search Appears Live on CNN
Today, Susan Zingaro, Executive Vice President of Traditional Services and Healthcare at firstPRO Staffing and Executive Search, appeared live on CNN Newsroom Saturday to address concerns about finding a job in tough economic times. The segment was part of the continuing series, “Jobless But Not Hopeless.”
“You have to be a salesperson,” Zingaro said. “Your product is yourself, and you are selling yourself. If that is too hard to do, I cannot stress enough how much you need a recruiter. You absolutely need somebody that can present you as an entire package.”
Zingaro offered viewers other sound advice, including how to make yourself stand out during the interview process. “Flexibility is what it's all about,” she said. “And that's not just flexibility in title. It is flexibility in salary, location and hours. People are being offered positions every day, and those people are the ones that are flexible.”
In the end, Zingaro was optimistic about the job search as a whole. “It is all about ownership,” she said. “Your unemployment, unfortunately, is your ownership. But your employment will be your ownership as well. I'm not saying it will be easy. Some people will have to dig very, very deep to go back to that grind. But remember, there is something about you that made someone hire you before, and they will surely hire you again.”
“You have to be a salesperson,” Zingaro said. “Your product is yourself, and you are selling yourself. If that is too hard to do, I cannot stress enough how much you need a recruiter. You absolutely need somebody that can present you as an entire package.”
Zingaro offered viewers other sound advice, including how to make yourself stand out during the interview process. “Flexibility is what it's all about,” she said. “And that's not just flexibility in title. It is flexibility in salary, location and hours. People are being offered positions every day, and those people are the ones that are flexible.”
In the end, Zingaro was optimistic about the job search as a whole. “It is all about ownership,” she said. “Your unemployment, unfortunately, is your ownership. But your employment will be your ownership as well. I'm not saying it will be easy. Some people will have to dig very, very deep to go back to that grind. But remember, there is something about you that made someone hire you before, and they will surely hire you again.”
Monday, April 6, 2009
Etiquette in the Age of Social Media
I am being dragged, kicking and screaming, into the world of social media. Sure, I am aware of the benefits; I’m just not convinced that most individuals have the self control and discipline to use them in a professional and responsible way.
I do not currently have a Facebook page, but I realize that it is only a matter of time before the company will have one. Monitoring what goes on with my middle school children, however, can be a fulltime job because these social networking sites can be a huge breeding ground for rumor mills. I don’t believe it is healthy or polite for information (many times, inaccurate information), to be circulated so rapidly.
With that said, if social networking is working for you, it is crucial to follow some strict guidelines, regardless of what anyone else is out there doing. If you are seeking employment, working as a business professional or are concerned with maintaining a reputation, it is especially important to remember the following tips:
* Only include information or photos that you would be comfortable publishing in your local newspaper or having featured in the local news.
* Refrain from posting detailed descriptions about your life, your family, etc. Reading the “household update” each year in your friends’ and relatives’ holiday card is one thing, but who wants all that information on a regular basis? No one’s life is that interesting.
* Think twice before you add something to your site or to anyone else’s.
You have a responsibility to everyone to exercise good judgment when commenting on other peoples’ sites.
* Use correct English and polite wording.
* If you are even a tiny bit apprehensive about posting something, don’t do it. When it comes to social networking, always lean on the side of caution, because once it is out there, you’ve lost your power.
The bottom line for etiquette in the age of social media? Don’t get hooked. You cannot gauge your social success on the 10,000 “friends” in your network…because nothing can take the place of good old-fashioned face-to-face time. This is yet another area where being mindful of your manners really counts.
I do not currently have a Facebook page, but I realize that it is only a matter of time before the company will have one. Monitoring what goes on with my middle school children, however, can be a fulltime job because these social networking sites can be a huge breeding ground for rumor mills. I don’t believe it is healthy or polite for information (many times, inaccurate information), to be circulated so rapidly.
With that said, if social networking is working for you, it is crucial to follow some strict guidelines, regardless of what anyone else is out there doing. If you are seeking employment, working as a business professional or are concerned with maintaining a reputation, it is especially important to remember the following tips:
* Only include information or photos that you would be comfortable publishing in your local newspaper or having featured in the local news.
* Refrain from posting detailed descriptions about your life, your family, etc. Reading the “household update” each year in your friends’ and relatives’ holiday card is one thing, but who wants all that information on a regular basis? No one’s life is that interesting.
* Think twice before you add something to your site or to anyone else’s.
You have a responsibility to everyone to exercise good judgment when commenting on other peoples’ sites.
* Use correct English and polite wording.
* If you are even a tiny bit apprehensive about posting something, don’t do it. When it comes to social networking, always lean on the side of caution, because once it is out there, you’ve lost your power.
The bottom line for etiquette in the age of social media? Don’t get hooked. You cannot gauge your social success on the 10,000 “friends” in your network…because nothing can take the place of good old-fashioned face-to-face time. This is yet another area where being mindful of your manners really counts.
Wednesday, April 1, 2009
Negotiating Your Salary with Manners
With companies scaling back on hiring and spending, it has many of us wondering, is now the time to ask for a raise? Or is it wise to just keep quiet and be grateful that you have a job at all? Now is probably the wrong time to negotiate your salary unless you have a scheduled review. If this is the case, however, go into your review prepared to receive some type of increase in compensation, just a smaller percentage of increase than prior years.
Ten percent is a good rule of thumb when negotiating at the pre-employment stage, but remember that there are other ways to receive additional compensation or benefits. Things like additional car allowances, vacation or flextime can be very valuable as well. The biggest mistake people make when negotiating salaries is not preparing. If you are negotiating before starting a position, be sure to identify and list the concrete skills you are bringing to the table and the specific benefits those skills and attitude will allow the company. When negotiating as an existing employee, it is important that you prepare the same way:
·Never ask for a raise because you need it. No one cares that your bills have increased, your car broke down or your child’s tuition has gone up.
·Always ask for a meeting in advance. Do not just barge into your manager’s office with no warning.
·Use a respectful tone, know when to accept no and when to move on graciously.
·Leave the door open to revisit the conversation down the road, and get a commitment to do that within a certain time frame.
·Send a follow-up note acknowledging and thanking them for their time, and mention that you look forward to revisiting the subject in three months.
As crucial as it is to be paid what your worth, you need to be certain your “worth” is based on realistic data and not just “what you want.” At firstPRO, we want our staff to be paid at the high end of the industry, because we invest so much time and money into training individuals whose worth to the company increases over the years.
Ten percent is a good rule of thumb when negotiating at the pre-employment stage, but remember that there are other ways to receive additional compensation or benefits. Things like additional car allowances, vacation or flextime can be very valuable as well. The biggest mistake people make when negotiating salaries is not preparing. If you are negotiating before starting a position, be sure to identify and list the concrete skills you are bringing to the table and the specific benefits those skills and attitude will allow the company. When negotiating as an existing employee, it is important that you prepare the same way:
·Never ask for a raise because you need it. No one cares that your bills have increased, your car broke down or your child’s tuition has gone up.
·Always ask for a meeting in advance. Do not just barge into your manager’s office with no warning.
·Use a respectful tone, know when to accept no and when to move on graciously.
·Leave the door open to revisit the conversation down the road, and get a commitment to do that within a certain time frame.
·Send a follow-up note acknowledging and thanking them for their time, and mention that you look forward to revisiting the subject in three months.
As crucial as it is to be paid what your worth, you need to be certain your “worth” is based on realistic data and not just “what you want.” At firstPRO, we want our staff to be paid at the high end of the industry, because we invest so much time and money into training individuals whose worth to the company increases over the years.
Tuesday, March 31, 2009
April Nagel of firstPRO Staffing and Executive Search Appears Live on CNN
This was an opportunity to show viewers how to take control of their job search. We identified the most common mistakes that job seekers make, and offered some practical tips for surviving a layoff and landing another job. I also directed viewers to indeed.com, a resource for job trends, salaries and postings. In addition to this, I highlighted the SimplyHired.com, a job search engine that researches thousands of job sites and companies on the web.
In the end, I'm optimistic about the job search as a whole. Don’t be ashamed that you have been laid off. Be proactive and seek a solution. Tell everyone you know that you are out of work. You never know where the next great lead could be.
Friday, March 13, 2009
The City of Atlanta certifies firstPRO Staffing and Executive Search a Female Business Enterprise
Today I announced that the City of Atlanta’s Equal Business Opportunity Program (EBO) has certified firstPRO Staffing and Executive Search as a Female Business Enterprise (FBE). Certification lasts for a period of two years and entitles the firm to be included in EBO plans submitted by contractors bidding on City of Atlanta projects.
We are thrilled to be acknowledged by such a widely recognized certification program. It has always been a goal of ours at firstPRO to encourage equal opportunity in the workplace. Earning our FBE certification was just another step in reinforcing our status as a woman-owned company and our commitment to diversity.
As a member of the EBO program, firms are encouraged to maximize their contracting opportunities throughout the city. Outlets for this include outreach sessions, local trade and business organizations and diversity programs. For more information, visit www.atlantaga.gov
We are thrilled to be acknowledged by such a widely recognized certification program. It has always been a goal of ours at firstPRO to encourage equal opportunity in the workplace. Earning our FBE certification was just another step in reinforcing our status as a woman-owned company and our commitment to diversity.
As a member of the EBO program, firms are encouraged to maximize their contracting opportunities throughout the city. Outlets for this include outreach sessions, local trade and business organizations and diversity programs. For more information, visit www.atlantaga.gov
Gender Protocol
At firstPRO Staffing and Executive Search, we were recently certified by the City of Atlanta’s Equal Business Opportunity Program (EBO) as a Female Business Enterprise (FBE).
Our certification as an FBE has also been a great marketing tool. While we have always been majority women owned, we had never gone through this particular process. Over the years, however, several of our large clients encouraged us to get our certification, and last year we saw no reason to miss this opportunity. Companies who have made commitments to a diversity program or do business with the government set aside a certain percentage of their vendor business for minority-owned businesses, and our certification automatically puts us in that category.
As a woman business owner, I believe that gender protocol has evolved in many (albeit subtle) ways. Today females are viewed more as individuals and defined more by the position they hold, their work ethic and performance results. Twenty years ago, however, we were still viewed simply as “women” and assumptions were made based on that fact. Male co-workers had difficulty not seeing us as females first, and were confused about how to treat us with respect but as work peers. But as awareness has evolved, there are less off color comments, sexual overtones and unacceptable, rude behavior. In regards to proper behavior and manners, I believe that the protocol for this should be gender-free as well. In other words, it is not a “ladies first” environment, although when it comes to ordering at a restaurant or getting off the elevator, it is still polite to allow women in the group to go first. As women, we need to make certain that we dress, speak and behave in a more neutral way.
At firstPRO, we work in a very results-oriented environment, and opportunities are created for individuals (not just women) based on those results. I do not believe that women can expect preferential treatment if they want to be taken seriously in the workplace.
Our certification as an FBE has also been a great marketing tool. While we have always been majority women owned, we had never gone through this particular process. Over the years, however, several of our large clients encouraged us to get our certification, and last year we saw no reason to miss this opportunity. Companies who have made commitments to a diversity program or do business with the government set aside a certain percentage of their vendor business for minority-owned businesses, and our certification automatically puts us in that category.
As a woman business owner, I believe that gender protocol has evolved in many (albeit subtle) ways. Today females are viewed more as individuals and defined more by the position they hold, their work ethic and performance results. Twenty years ago, however, we were still viewed simply as “women” and assumptions were made based on that fact. Male co-workers had difficulty not seeing us as females first, and were confused about how to treat us with respect but as work peers. But as awareness has evolved, there are less off color comments, sexual overtones and unacceptable, rude behavior. In regards to proper behavior and manners, I believe that the protocol for this should be gender-free as well. In other words, it is not a “ladies first” environment, although when it comes to ordering at a restaurant or getting off the elevator, it is still polite to allow women in the group to go first. As women, we need to make certain that we dress, speak and behave in a more neutral way.
At firstPRO, we work in a very results-oriented environment, and opportunities are created for individuals (not just women) based on those results. I do not believe that women can expect preferential treatment if they want to be taken seriously in the workplace.
Monday, February 23, 2009
Jim Thorsten Promoted to Vice President of Sales - Traditional Staffing at firstPRO Staffing and Executive Search
firstPRO Staffing and Executive Search announced today that Jim Thorsten will serve as Vice President of Sales in the Traditional Staffing division. Jim has a long history with firstPRO and understands the process of reaching and keeping customers. He puts the needs of the prospect or client at the forefront, and this makes him an invaluable consultant for his clients.Prior to joining firstPRO, Thorsten worked for Westvaco Corporation in their Sales and Marketing Group. He began at firstPRO in 1988 where he served as a Branch Manager. In this new position, he will supervise the day-to-day operations of the department and work with employers to build and manage an effective and profitable workforce. “I am particularly looking forward to working with client partners to explore ways to improve workforce utilization management,” Thorsten says. “This is a challenging time for businesses and workers alike, but I believe those that are willing to make appropriate change will prosper.”
A 1983 graduate of Georgia Tech, Thorsten is a member of The Georgia Tech Letterman’s Club. He is also on the Executive Board of Partnership Gwinnett, and serves on The Manufacturing and Logistics Council of Gwinnett County. Thorsten lives in Dunwoody with his wife, Selden and is the proud parent of daughter Sidney, a first year student at the University of Virginia.
Thursday, February 19, 2009
The Power of Women Atlanta Hosts a Winter Luncheon
“This series is a great opportunity to explore a variety of topics that are of interest to the city’s top women,” says Donna Kain, President of The Buckhead Community Bank, Private and Entrepreneurial Banking Division. “Our goal is to fill an hour with highly sought-after panelists and intriguing topics. From health and fitness to gender stereotypes and proper business etiquette, we cover it all.”
As CEO of firstPRO Staffing and Executive Search, I am the powerhouse behind one of the largest privately owned staffing and executive search firms in the United States. During an interactive Q and A session, she offered her tips for becoming “first” in your field. Denise Elsbree, President of TRIO Media Group and Donna L. Kain of The Buckhead Community Bank facilitated. The lunch was sponsored by The Buckhead Community Bank, TRIO Media Group and Atlanta INtown Newspaper. For more information on upcoming events, please visit www.powerofwomenandmoney.com.
Cultural Diversity in the Workplace
As a Woman Owned business, firstPRO is particularly sensitive to maintaining and growing diversity among our staff. I believe that a diverse workplace makes good business sense and it encourages a more culturally diverse client base. By embracing this, we can better understand the culture of more companies and ultimately bring new ideas and new perspectives to our own business. There have been studies that prove that a more diverse workforce does in fact contribute to the bottom line. When you think about it, we all like to do business with people we like and are comfortable with, so a diverse company naturally appeals to prospective customers.
At firstPRO, we bring in outside firms to conduct “sensitivity training” with our staff, and we keep an open door policy for discussion and follow-up. This is very eye-opening in training, because we are asked to leave our comfort zone and listen to the views and experiences of others.
In terms of communication, men and women do this very differently. Men tend to be short and to the point; they view communication as a means to solving a problem. Women, on the other hand, are more detail oriented and ask more questions. We have also found that men make decisions more quickly, but women tend not to change their mind once they have been made. Men talk more about facts, whereas women talk more about people, relationships and feelings. It is everyone’s personal responsibility to continue to evaluate their own views and biases while still maintaining their own ideals and moral compasses. Our true values don’t generally change, and we need to stay true to ourselves. At the same time, however, it is a big and ever-changing world, and those who don’t recognize that will be left behind, especially in business. As a working professional, we must understand our own perceptions, behaviors and communication styles because it is these things that will contribute to your overall growth and prosperity.
At firstPRO, we bring in outside firms to conduct “sensitivity training” with our staff, and we keep an open door policy for discussion and follow-up. This is very eye-opening in training, because we are asked to leave our comfort zone and listen to the views and experiences of others.
In terms of communication, men and women do this very differently. Men tend to be short and to the point; they view communication as a means to solving a problem. Women, on the other hand, are more detail oriented and ask more questions. We have also found that men make decisions more quickly, but women tend not to change their mind once they have been made. Men talk more about facts, whereas women talk more about people, relationships and feelings. It is everyone’s personal responsibility to continue to evaluate their own views and biases while still maintaining their own ideals and moral compasses. Our true values don’t generally change, and we need to stay true to ourselves. At the same time, however, it is a big and ever-changing world, and those who don’t recognize that will be left behind, especially in business. As a working professional, we must understand our own perceptions, behaviors and communication styles because it is these things that will contribute to your overall growth and prosperity.
Tuesday, February 10, 2009
Thursday, February 5, 2009
Paul Voss is Featured Speaker at firstPRO Staffing and Executive Search Diversity Lunch
On Wednesday, February 4, 2009, firstPRO Staffing and Executive Search continued their Diversity series with a luncheon at the Four Seasons Hotel in Midtown. The program featured April Nagel, CEO of firstPRO, and special guest speaker Paul J. Voss, President of Ethikos, Inc., a company specializing in ethical decision making for the 21st century.
The Diversity Series gives us a platform for bringing together the top HR Executives in Atlanta in a setting that allows us to share insights, experience and discuss the best practices. Our speakers lead the discussion with thought provoking issues, and everyone leaves with knowledge and ideas that can help their companies. Voss’s presentation focused on intellectual diversity and how to apply ethics in today’s trying times. He also offered his tips for understanding the dynamics of different mindsets and how they add to a better work environment.
firstPRO is making this Diversity Series a quarterly event, and future panels will cover issues of interest to top executives in Diversity Hiring positions. Key industry leaders from many of Atlanta’s Fortune 500 companies will be in attendance. For more information on the Diversity Series, contact Michelle Kennedy at 404.252.9422 x 442 or visit www.firstproinc.com.
Wednesday, January 28, 2009
Raj Nichani Named Vice President of Attorney Search Division of firstPRO Executive Search
firstPRO Staffing and Executive Search announced today that Raj Nichani will serve as Vice President of the Attorney Search Division.Raj has been a leader in the Legal Recruiting field for many years in Atlanta and we are very excited about him joining firstPRO. Raj’s legal background and his involvement in community and diversity initiatives make him a valuable consultant for our clients. Prior to joining firstPRO, Nichani was a leading recruiter at another Atlanta based recruiting firm and practiced law in the Atlanta firms of Rogers & Hardin and Sutherland, Asbill & Brennan, LLP. He currently serves as President of the IndusBar of Georgia and is the 2009 President elect of the Georgia Asian Pacific American Bar Association. (GAPABA).
"I am really looking forward to helping this division continue to grow,” Nichani says. "firstPRO is one of the fastest growing independently own firms in the U.S. and really values its long term relationship with their clients. They also place an important emphasis on diversity hiring practice which has always been important to my clients." Nichani is a graduate of Emory University and earned his Juris Doctor from the Syracuse University College of Law. Today he remains active in both the Georgia and New York state bar.
Tuesday, January 27, 2009
Telephone Etiquette
With email and instant messaging becoming the standard forms of office communication, many of us forgo using the telephone, and by extension, our telephone manners. But the telephone still plays an important role in business, and just like a face-to-face meeting, telephone conversations are expected to and should follow certain rules of etiquette.
When you are connected with the person, state your purpose and be sure to ask if you are calling at a convenient time. If it is someone you don't know and you need something from them, start by thanking them for taking your call. When calling people on their cell phones, it is always polite to ask if it is a convenient time before proceeding. Know what you are going to say during those first 30 seconds so that you do not appear to be wasting anyone's valuable time.
Other things to avoid include:
• speaking to someone on the phone while also speaking to someone in front of you
• eating or drinking while on the phone
• speaking on your cell phone in an inappropriate place
• discussing subject matter others do not need to overhear
When someone calls the business and an individual is on another line or tied up for a moment or two, it is polite to give the caller the option of holding or leaving a message. When returning messages, be sure to do this in a timely manner as well. Do not wait more than 24 to 48 hours to do this. Nobody likes to be kept waiting.
The message you leave as your outgoing message is another important business tool, and should include the following key things:
• your name
• the organization and/or group you are in
• the current date (this tells them you are checking your messages)
• whether you are in the office or not that day
• when to expect a call back
• whom to contact if the call is urgent
In the end, the phone is still an important part of doing business, and knowing how to employ it properly will only help you in your work environment. Just use common sense about when, where and how you use the phone, and you will surely do the appropriate thing.
When you are connected with the person, state your purpose and be sure to ask if you are calling at a convenient time. If it is someone you don't know and you need something from them, start by thanking them for taking your call. When calling people on their cell phones, it is always polite to ask if it is a convenient time before proceeding. Know what you are going to say during those first 30 seconds so that you do not appear to be wasting anyone's valuable time.
Other things to avoid include:
• speaking to someone on the phone while also speaking to someone in front of you
• eating or drinking while on the phone
• speaking on your cell phone in an inappropriate place
• discussing subject matter others do not need to overhear
When someone calls the business and an individual is on another line or tied up for a moment or two, it is polite to give the caller the option of holding or leaving a message. When returning messages, be sure to do this in a timely manner as well. Do not wait more than 24 to 48 hours to do this. Nobody likes to be kept waiting.
The message you leave as your outgoing message is another important business tool, and should include the following key things:
• your name
• the organization and/or group you are in
• the current date (this tells them you are checking your messages)
• whether you are in the office or not that day
• when to expect a call back
• whom to contact if the call is urgent
In the end, the phone is still an important part of doing business, and knowing how to employ it properly will only help you in your work environment. Just use common sense about when, where and how you use the phone, and you will surely do the appropriate thing.
Wednesday, January 21, 2009
firstPRO Staffing and Executive Search Sponsors Special Olympics Power Lifting Event
On Saturday, January 17, 2009, firstPRO Staffing and Executive Search was proud to sponsor the Special Olympics Power Lifting Event at Marietta Sixth Grade Academy, located at 340 Aviation Road in Marietta.
This was an opportunity to give back to an incredible organization and recognize the unique gifts of young people who want to compete. We are thrilled to assist in any way we can to bring sports, education and health programs to these deserving individuals.
Over 1,500 Special Olympics athletes competed in basketball, bowling, power lifting, floor hockey, ice skating, rhythmic gymnastics and roller skating. Staff members from each sector of firstPRO were on hand to volunteer and oversee the day’s events.
Our company has always operated from the “do the right thing” mentality. We want to continue to build awareness for this organization and celebrate every person involved.
For more information visit www.firstproinc.com.
Thursday, January 8, 2009
The Balancing Act
In today's fast-paced culture, most of us can attest that our personal lives and our business lives overlap. With things like telecommuting or on-premise child care, working environments are structured to allow more overlapping than ever before. Having worked my way up as a woman in business, however, I strive very hard to not let this happen.
As a working mother, I have always maintained reliable help at home and have trained my children from an early age not to make unnecessary calls to me during working hours. I let them know when I have important business plans so they use extra caution when they need to reach me. Communicating how and why you do this to your children can make for great lessons and certainly will add to their own work ethic.
Today I employ a high caliber, professional staff at firstPRO, and I only hire individuals with a proven track record for getting the job done. It is a given that their job is a priority and I don't micro-manage their time. I have complete confidence that my employees will manage their business day productively and fulfill their personal obligations in a responsible way. There are, however, many jobs that require hourly and daily attention with specific hours of operation and contact with the public. In those cases, I discourage the overlapping of business and personal time because so much of the success of the job requires their undivided attention to the task at hand. In these instances, it is important to have concrete rules for how personal interruptions are handled, and they need to be applied across the board and consistently. Hourly workers should be given breaks throughout the day, including a lunch hour, and all personal business should be handled during those times. (Of course, emergencies will arise and there should be a policy as to what constitutes an emergency and what protocol should be.)
At firstPRO, we believe in a balanced life and offering a certain degree of flexibility. Everyone deserves uninterrupted time away from the office, be it weekends or vacations. An organized employee makes arrangements for things to be handled appropriately while they are gone, but depending on their level or position, it may be necessary for someone to reach them regarding a business emergency. It is a good idea to check in once or twice while away, just to determine that all is well. (As a manager and business owner, however, I am always reachable and want to be contacted when important events occur.) It is wise to have continual access to email so that you can respond to questions or situations at your convenience and without interruption.
With the amount of work we face today, the line between work time and personal time will inevitably blur, but maintaining this balance will certainly add to your work ethic. Remember that a bit of personal time during the workday is healthy, but in the end, the workday is for just that ... work.
As a working mother, I have always maintained reliable help at home and have trained my children from an early age not to make unnecessary calls to me during working hours. I let them know when I have important business plans so they use extra caution when they need to reach me. Communicating how and why you do this to your children can make for great lessons and certainly will add to their own work ethic.
Today I employ a high caliber, professional staff at firstPRO, and I only hire individuals with a proven track record for getting the job done. It is a given that their job is a priority and I don't micro-manage their time. I have complete confidence that my employees will manage their business day productively and fulfill their personal obligations in a responsible way. There are, however, many jobs that require hourly and daily attention with specific hours of operation and contact with the public. In those cases, I discourage the overlapping of business and personal time because so much of the success of the job requires their undivided attention to the task at hand. In these instances, it is important to have concrete rules for how personal interruptions are handled, and they need to be applied across the board and consistently. Hourly workers should be given breaks throughout the day, including a lunch hour, and all personal business should be handled during those times. (Of course, emergencies will arise and there should be a policy as to what constitutes an emergency and what protocol should be.)
At firstPRO, we believe in a balanced life and offering a certain degree of flexibility. Everyone deserves uninterrupted time away from the office, be it weekends or vacations. An organized employee makes arrangements for things to be handled appropriately while they are gone, but depending on their level or position, it may be necessary for someone to reach them regarding a business emergency. It is a good idea to check in once or twice while away, just to determine that all is well. (As a manager and business owner, however, I am always reachable and want to be contacted when important events occur.) It is wise to have continual access to email so that you can respond to questions or situations at your convenience and without interruption.
With the amount of work we face today, the line between work time and personal time will inevitably blur, but maintaining this balance will certainly add to your work ethic. Remember that a bit of personal time during the workday is healthy, but in the end, the workday is for just that ... work.
Subscribe to:
Posts (Atom)
