I have a love hate relationship with email. I love the flexibility that it gives us to do business at all hours of the day, but I hate how impersonal, uninteresting and intangible it is. Today it is used for just about all business correspondence from hiring to firing, and while this is simply a sign of the times, I believe there is such a thing as proper email etiquette.
At firstPRO, we used to send follow-up letters after meeting with a strong candidate or prospective client. Today, however, that follow-up is typically done via email because we have found that the immediacy is convenient and expected in the business world. We send Offer letters for our staff hires via email as well, but we always send a hard copy on company letterhead by traditional postal mail too.
With all of that said, it is certainly a wonderful thing to be able to communicate and take care of business at all hours of the day or night and at your convenience. Voicemail has become so tedious, and waiting for the completion of the message or the next instruction gets old fast. Email allows you to be specific and include any number of additional attachments, thus eliminating the need for a fax machine. I am certain it is here to stay, but coupled with a gracious and proper approach, I believe that email can be an asset to anyone who uses it.
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