The Business of International Travel

At firstPRO, people are our business. So traveling abroad, whether for business or for pleasure, creates opportunities for our company.

It is crucial to understand the “appropriate” way to conduct business in a foreign country involves both linguistic and cultural concerns. Ironically, the question of language is less of a concern, as English is the universal business language. Therefore, the body language and cultural idiosyncrasies become more relevant. Clear communication requires that business people to remember these differences, though often subtle, are always important. Remember that hand gestures and slang do not have universal meanings. The “okay” sign and “thumbs up” sign are considered extremely rude in many countries. Stay away from making jokes as they will not be interpreted in the same way. When offered food at a meal, eat it without asking what it is (or at least take a few bites). Also, send a follow-up gift purchased at home, or bring something with you, like a coffee table book specific to your region.

It is always a good idea to learn a few basic words like “please” and “thank-you” as a sign of respect. Punctuality is always respected, but be prepared to wait for your host or meeting.

As Americans, we are frequently perceived as impatient or hurried. Therefore, slow down and don’t be in a rush to accomplish your own agenda. Many times, the actual business discussion comes long after a relationship has been developed, and speeding up the process can jeopardize a successful business outcome. In the end, your best chance of success is to conduct your business on their terms, as you are a visitor in their country. If you remember this, the art of international travel will soon be an important part of your business repertoire.

Business Travel Etiquette

An important part of doing business is conducting yourself in an appropriate manner, and traveling is no exception, whether it is business or personal.

With the holiday season upon us and passengers packed into airports and planes, delays are inevitable and tempers start flaring. It can be a challenge to stay patient and maintain your manners, but during these busy times it is crucial to remember that everyone is going to get to the same place at the same time. The best way to alleviate this stress is to take a deep breath, be prepared and keep an attitude of cooperation.

It is always polite to assist someone with luggage if necessary, or to move so that travelers can sit with companions. Once seated, share your space and arm rests, and try not to get up to use the restroom when your seat mate is fast asleep or just settled down with a tray of food.

If you are next to a super chatty traveler and you do not want to talk, it is not rude to simply say, “Please don’t take offense but I’ve been waiting all day to read this article.” And if you are the chatty traveler, be open to the subtle signs that someone wants to be left alone. If a meal is served and you are both eating, however, it is polite to participate in some light conversation.
Like it or not, travel has changed dramatically over the years, and today it is geared towards the masses.

Things will (and do) go wrong, so traveling with a realistic attitude is key. Many factors can control whether a flight is on time or has available seating, so be patient, be prepared and be polite. Everyone wants the same thing…to get from point A to point B in the most pleasant way possible. Traveling with good etiquette will only ensure a successful venture...in business, through the holidays, or any other time.

ACG Growth Award

Tonight I was thrilled to receive the ACG Growth Award from The Association for Corporate Growth (ACG). This award is presented each year to a public or private company with significant corporate growth through new product development, other organic growth or through mergers or acquisitions.

The dinner meeting and reception was held at Villa Christina in Dunwoody. Events like these are great because they provide are a chance for the city’s top business owners and leaders to connect, and they are a great opportunity to network with other ACG members from across the country. I'm proud that firstPro could be a part of this great night.